Frequently Asked Questions

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You can request process service by sending your court documents in a PDF to northstarproserve@gmail.com. Once we receive your documents, we will confirm the job and send you an invoice. We will then work with you to gather all necessary information and ensure that your documents are served in a timely and professional manner.

When you email the PDF of your legal documents, please also include the following information:
1. Name of person to be served
2. Address and location where the documents will be served
3. Specific serve instructions - Any additional information which may be helpful (photos, vehicles, license plate numbers, best times of the day to catch the person, etc.

4. Speed of delivery:  routine, 72-hour, same day, or next day
5. YOUR name and phone number. Please send your address if you would like us to mail your original affidavit back to you.

Yes, we understand that some documents require immediate attention. We offer rush services for an additional fee, ensuring that your documents are served within 24-48 hours. You can choose the speed in which your service delivery is completed. If you are tight on time and need the papers served quickly, you can order same-day or next-day service.  If you choose 72-hour service, all attempts must be made within 72 hours.  If you choose routine, all attempts will occur in 7-10 business days.

Please see our pricing page to view set prices for routine service.  Expedited service adds $60 for same day, $40 for next day, or $25 for 72-hour service, $35 for appointments.   We will invoice you and payment can be made online by debit or credit card, bank transfer or in some cases check.  

The easiest and most efficient way to get your legal documents to us is to email them in a PDF to northstarproserve@gmail.com.  We will send you an email confirmation when we have received them.  Please allow up to two hours for confirmation since we are often in the field.  Once received, we print and prepare them to be served.

 We serve in the following counties: Arvada, Auorara, Broomfield, Castle Rock, Colorado Springs, Commerce City, Denver, Erie, Federal Heights, Fort Collins, Greeley, Lafayette, Louisville, Longmont, Northglenn, Parker, Superior, Thornton, and Westminster.  Also, we offer services to some locations outside of the front range. Those areas listed on our pricing page.

After we serve your documents, we will provide you with either a proof of service or an affidavit of service, which can be used to demonstrate that the documents have been properly served. We will also notarize if necessary. 

If requested, we can also provide regular updates throughout the process and are always available to answer any questions you may have.

We make up to three attempts to serve the person or entity.  At each attempt, we don’t just knock on the door and leave.  We vary the times of day—early mornings, late evenings, weekends.  We have a reputation for our persistence, our investigative work on site, communication with neighbors, gathering of vehicle license plate numbers, and other strategies that have made us successful.

Some likely possibilities are:  they have moved, they are out of town, or they are home and refusing to answer the door.  We will provide you with details of the circumstances and, if requested, provide you with an Affidavit of Non-Service.  You are still responsible for the cost.

Absolutely!  We serve people at work all the time.  Our policy is to make every effort to serve them privately and quietly.  It is possible the employer will not allow employees to come to speak with us.  We make every effort to avoid sharing our purpose for requesting to speak to an employee.  We prefer serves to be handled confidentially.

 Absolutely!  If you know a location where a person can be found, we will go there.  We have served individuals at restaurants, the car pool line at school, gas stations, grocery stores, even bus stops.

Surveillance is billed at $85 an hour with a minimum three-hour order.  We will work with you to determine the most likely time period for catching the individual.  We will provide you with detailed information recorded during surveillance.  This information often proves valuable to a Plaintiff when making a case for due diligence in getting someone served.

If they have moved and you don’t know the new address, you can hire us to do a Skip Trace.  We conduct investigative work and provide a new address for you. A Basic Skip Trace costs $85.  If we are unable to find an address for you with a Basic Skip Trace, you can upgrade to a Comprehensive Skip Trace for $125. 

If the person appears to be home and is refusing to answer the door, we recommend surveillance.  You can hire us to wait for the person to come out of the house or building, intercept him, and serve him.  In order to do this, we require a picture of the person we are attempting to serve.  We set up a surveillance in a hidden location and wait.  Sometimes we wait for hours.  Once the person appears, we move to intercept and serve him.  We will serve him on the go, if necessary.

If the person being served refuses to accept the papers, we can serve by refusal if we can positively identify them.  When we approach the person with the papers and he tries to walk away or refuses to take the papers, we will serve by refusal. We will identify the person, speak their name, declare what we are serving, and where we are leaving the documents.  This is a completely legal and valid serve. 

Yes, each address is a separate job.  If we determine through serve attempts that the original address is not valid, ordering a new address is an additional charge.  We are starting the process all over again at a new address.

You will need to determine which address is most likely to be the acurate address for finding the person to be served.  If the address is not valid, you can decide if you wish to start a new serve order at the second different address.  We charge by the address, so each new address incurs a separate serve charge.